Refund policy
At Petit Mi, we want your cards to arrive safely and for you to be happy with your order. If something isn’t right, please contact us and we’ll do our best to help.
Shipping
Orders are packed and sent within 1 business day.
Personalised cards, including printed messages or photo cards, may take up to 2 business days to prepare before shipping.
All Australian orders are shipped with Australia Post.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates only and may vary due to Australia Post delays, public holidays, busy periods, or your location.
Shipping costs are calculated at checkout.
International Orders
We ship internationally.
International delivery times vary depending on the destination and customs processing. Any customs fees, import duties, taxes, or local charges are the responsibility of the customer.
We are not responsible for delays caused by customs or local postal services.
Incorrect Addresses
Please check your shipping address carefully before placing your order.
If you notice an error, email us as soon as possible at bluebellcreationstudio@gmail.com with your order number and the correct address.
If your order has already been packed or shipped, we may not be able to update the address. We cannot refund or resend orders sent to an incorrect address provided at checkout.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please email us at bluebellcreationstudio@gmail.com with your name and order number.
We’ll help you check the delivery status where possible.
Damaged or Incorrect Orders
Please check your order when it arrives.
If your item is damaged, faulty, or incorrect, contact us within 7 days of delivery and include your order number and photos of the issue.
If the issue is confirmed, we’ll arrange a replacement, refund, or suitable solution.
Returns
We accept returns for non-personalised items within 30 days of delivery.
To be eligible for a return, your item must be unused, in original condition, and in its original packaging.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.
Personalised Items
Personalised cards are made especially for you, so we cannot accept returns or refunds for change of mind.
This includes cards with custom messages, names, photos, wording, or other personalised details.
Please check all spelling, names, dates, messages, and photos carefully before submitting your order.
If your personalised item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery and we’ll make it right.
Cancellations and Changes
If you need to cancel or change your order, please contact us as soon as possible.
We’ll do our best to help, but once an order has been packed, shipped, printed, or personalised, we may not be able to make changes.
Refunds
Approved refunds will be processed back to your original payment method within 5 business days.
Your bank or payment provider may take extra time to process the refund.
Original shipping costs are non-refundable unless the item was faulty, damaged, or incorrect.
Contact Us
For any shipping, return, or order questions, email us at:
bluebellcreationstudio@gmail.com
Please include your order number so we can help you faster.